Communicating with your seller
Most issues can be resolved by communicating directly with your seller. Here's what to do:
1. Check the item listing.
Review the seller's terms of sale, item description, and shipping and payment terms. Have you allowed enough time for the seller to receive and confirm payment?
The first 10 days after the listing ends
2. Email the seller.
If you're still concerned, email the seller with your questions. You can request the seller's email address or use the "Ask seller a question" link on the item page.
The first 10 days after the listing ends
3. Check your email spam filters for messages from the seller.
The seller may be trying to email you but your spam filters are blocking the messages.
The first 10 days after the listing ends
4. Check your own contact information.
It's also possible that the seller is trying to email you but your contact information is incorrect. To check or change your email address, go to the Account tab in My eBay and click "Personal Information."
The first 10 days after the listing ends
5. Call your seller.
Request the seller's contact information and give the seller a call.
Any time after completing the first four steps
6. Visit the eBay Resolution Center or PayPal Resolution Center .
If you're not able to work it out directly with your seller, you can go to the eBay Resolution Center, which helps you start a dialogue with your seller and track problem resolution.
Important: You can open a case only through the eBay country site where you purchased the item. 10 to 45 days after the listing ends
Or, if you paid for your item using PayPal and have a PayPal account, you can open a case in the PayPal Resolution Center. If you and the seller still can't come to an agreement, then you can escalate your case by filing a PayPal Buyer Protection claim. (If you paid for the item with PayPal and don't already have a PayPal account, you'll be asked to create one before you file a claim.)
To open a case, no more than 45 calendar days after the date you paid for your item
To escalate a PayPal case to a claim, no more than 20 calendar days from the date the case was opened (after 20 calendar days, your case will close automatically, and you won't be eligible for PayPal Buyer Protection coverage)
7. Contact your credit card company.
Credit card companies usually provide some level of identity and purchase protection. Contact your credit card company to learn more.
Note: If you paid with your credit card through PayPal, you to try PayPal's Buyer Protection process first. No later than 45 days after the listing ends
8. Leave Feedback
After you open a case, I encourage you to leave Feedback for the transaction. Please be honest, fair, and factual. This will make other members aware of your experience and help keep eBay a safe place to buy and sell.
After you've closed a case or requested reimbursement through a buyer protection program and up to 60 days after the listing ends
Most issues can be resolved by communicating directly with your seller. Here's what to do:
1. Check the item listing.
Review the seller's terms of sale, item description, and shipping and payment terms. Have you allowed enough time for the seller to receive and confirm payment?
The first 10 days after the listing ends
2. Email the seller.
If you're still concerned, email the seller with your questions. You can request the seller's email address or use the "Ask seller a question" link on the item page.
The first 10 days after the listing ends
3. Check your email spam filters for messages from the seller.
The seller may be trying to email you but your spam filters are blocking the messages.
The first 10 days after the listing ends
4. Check your own contact information.
It's also possible that the seller is trying to email you but your contact information is incorrect. To check or change your email address, go to the Account tab in My eBay and click "Personal Information."
The first 10 days after the listing ends
5. Call your seller.
Request the seller's contact information and give the seller a call.
Any time after completing the first four steps
6. Visit the eBay Resolution Center or PayPal Resolution Center .
If you're not able to work it out directly with your seller, you can go to the eBay Resolution Center, which helps you start a dialogue with your seller and track problem resolution.
Important: You can open a case only through the eBay country site where you purchased the item. 10 to 45 days after the listing ends
Or, if you paid for your item using PayPal and have a PayPal account, you can open a case in the PayPal Resolution Center. If you and the seller still can't come to an agreement, then you can escalate your case by filing a PayPal Buyer Protection claim. (If you paid for the item with PayPal and don't already have a PayPal account, you'll be asked to create one before you file a claim.)
To open a case, no more than 45 calendar days after the date you paid for your item
To escalate a PayPal case to a claim, no more than 20 calendar days from the date the case was opened (after 20 calendar days, your case will close automatically, and you won't be eligible for PayPal Buyer Protection coverage)
7. Contact your credit card company.
Credit card companies usually provide some level of identity and purchase protection. Contact your credit card company to learn more.
Note: If you paid with your credit card through PayPal, you to try PayPal's Buyer Protection process first. No later than 45 days after the listing ends
8. Leave Feedback
After you open a case, I encourage you to leave Feedback for the transaction. Please be honest, fair, and factual. This will make other members aware of your experience and help keep eBay a safe place to buy and sell.
After you've closed a case or requested reimbursement through a buyer protection program and up to 60 days after the listing ends
0 comments:
Post a Comment